Services›AI Solutions›Intelligent Virtual Assistant
Industry: Cross-sector
Every customer conversation eats staff time — support chats, phone calls, sales calls and new-user setup. The same routine questions repeat endlessly, phone lines clog with simple requests, reps get no help when a tough question lands mid-call, and new customers get one-size-fits-all onboarding and drift away.
One AI assistant works across every conversation: it answers routine questions by chat and phone in any language and hands the tricky ones to a human with a summary ready, quietly coaches sales reps live during calls, and tailors each new customer’s setup to their role. Every call is also written up and checked for tone, so quality is reviewed on all of them, not just a sample.
Routine questions are handled instantly across chat and phone, staff focus on the conversations that need a human, reps close more with live help, and new customers get going faster — without adding headcount or extra language teams.
Today only about 1 in 7 customer questions is fully solved by self-service — so the win is clearing the easy ones and helping staff, not replacing them.
Publicly reported deployments: Klarna’s AI handles roughly two-thirds of support chats; Domino’s takes phone orders by voice; Gong coaches sales reps live on calls.
Representative outcomes based on industry benchmarks. We are not affiliated with the companies referenced.